OTTENSITE

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Contact Info

ItalianMinerals(at)libero.it

Shipping

The shipping costs are :

from $12 up to $40 for packages up to 2 kg for Europe and USA
from $14 to $45 for all Asiatic Countries and Oceania (Japan, China, Taipei, Australia, etc).
Above 2 kg the shipping cannot be as registered mail but only as surface mail or using other solutions (FedEx or DHL) which are more expensive. In such case we prefer to divide the shipping in 2 or more packages below the 2 kg of weight. Being the packages registerd they can be tracked and always followed all along their travel to reach you. Usually this kind of mailing requires at least 2-3 weeks to reach the final destination.

The specimens you order are always mailed within 4 days from receiving the payment.
All packages are carefully prepared, with all attentions for each single rock. The specimens are wrapped carefully and stored inside the packages so that not to be damaged by the mailing and the delivering.

Payments

Preferred payment is through PayPal, which provides a low cost high quality service: mainly no fees or charges for the buyers ! this service is preferred for whoever is going to buy minerals from us, since the fees for postal/bank-money orders, personal or Bank checks (especially from foreign countries) are quite high. Checks are accepted from Italian customers only when currency is the euro. Sorry for any inconveneince that this may cause to you. To reach the secure PayPal site just use this link: https://www.paypal.com/

Refund Policy

Everything is sold for your satisfaction. In case you do not like the specimen you only have to mail the rock(s) back to us and we will refund you the cost of the specimen(s). Please, note that shipping charges are not included in the refund policy. Note also that ItalianMinerals cannot be responsible for damages or loss that may occur during the delivery. Insurance is a customer option and has to be required at the moment of ordering the specimen. If specimen(s) is damaged during the delivery and no insurance was required before the mailing, no refund is eligible. The cost of insurance is additional to shipping and payed in full by the customer. The whole value of the specimen(s) will be always insured. Please, note that in some countries insured packages coming from Italy may undergo to a taxation proportional to the insured/declared value.

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ITA-L55 OTTENSITE

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